Download a copy of my resume here:

I love to create meaningful experiences that users will enjoy through my design methods. I'm seeking a position where I can utilise my 16 years of customer experience and also have a positive impact on the user experience and enjoyment with my problem solving approach and attention to detail.

EXPERIENCE

studio support specialist

Relationship building and communicating user needs and feedback to our game studios from our players. I work directly with players to help reproduce in game issues so it can be passed to the studio for fixing. I introduced new processes that resulted in a 13% decrease year on year in problem tickets being created..

Multi point collaboration between all teams including studios, legal, community, content and agents to make sure our players have enjoyable experiences with our product.

Researching and reporting on processes and provide ideas for improvements.

Used systems such as Zendesk, Jira, Looker among other in house systems.

BARCELONA

customer care agent

Responding to players directly using Zendesk to help support and solve all their needs and improve their overall experience.

Help create content for agents to quickly and efficiently respond to players.

Supported 17 games and was also a game specialist in Bubble Witch Saga 3.

BARCELONA

EDUCATION

TOOLS

SKILLS

UX Immersion

Career Foundry, 2019

International Trade Operations & Procedures (ITOPS)

Sheffield Chamber of Commerce, 2015

Bachelor Degree in Archaeology

University of Sheffield, 2007

Mac/PC Systems

Microsoft Systems

Sketch

Balsamiq

Adobe Xd

Wireframing

Personas

Prototyping

Storyboarding

User Research

Card Sorts

Lets Work Together!

It would be great to hear from you, feel free to contact me at Stacey.Howsham@gmail.com

I'm currently looking for my next exciting opportunity.